People are saying...
"Value network mapping of an organization, or even better, multiple organizations is the most unbiased and necessary view into what really goes on in business interactions. If done successfully, it changes the way job roles and the value of interactions are perceived and measured."
LaVeta Gibbs, former Director,
Global Contact Center Strategies
"Good ideas can emerge from an inventor working solo but more often they are a result of collaboration throughout an organization and its value network."
Carol Rozwell, Gartner Group, VP and Distinguished Analyst