Comment about: Video following the path of a trouble ticket in customer support
|
 |
| November 26, 2009 | | | Your suggestion is a good one and can be easily accomplished in the ValueNet Works application. The data can be handled with the default Microsoft Excel template provided. The application automoatically generates visuals and reports in Microsoft PowerPoint and Visio. Any of the diagrams can be easily modified visually using the features of these applications to highlight roles or interactions. The other blogs on Customer Support will also be of interest, especially the one dated November 26, 2009, which follows this one. | |
|
|
