Instead of plugging people into processes, why not wrap processes around people? Companies such as the Boeing Company use value network modeling extensively to support process improvements, realizing that human interactions are the key to successful execution. In a recent blog, The Winds of Change, Gartner's Jim Sinur suggests:
"Processes need to wrap themselves around people in way that seems unthinkable today. This will only happen when the processes are context enriched. The process knows who, where and when to be involved with a person or persons in a collaborative and social way in context of conditions, conflicting goals and physical device that happens to be the closest and desired.
Yes savings are good, but a positive moving economy needs a multiplier affect on revenue generation and organizational productivity that works smart; not just hard. We need Context Enriched Business Processes and they will become the minimum price of admission for the changed economic realities. Let’s not let this one blow away."
Carol Rozell picks up the theme with Context Enriched Processes add a Social Dimension to Work, commenting "Applying context awareness to processes is a natural extension of technology to collaborative work activities. Today’s gadgets can tell us where the nearest restaurant is based on our current physical location. So why shouldn’t context information help us find a expert in, say molecular biology, who works for the same company I do, has an office in the same building and is currently available for a call?"
Value Network modeling is a fast and effective way to capture the context behind business processes. Our Enterprise Edition can bring together data from workflow and process tools along with HR staffing tools to predict exactly where your work packages or processes are most likely to break down - and show how to more effectively deploy people for top process performance.
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