Value Network Clusters | ValueNetworks.com

Consortium for Service Innovation Member Summit

Wed, 08 Oct 2008 19:17:32 -0400

November 10-13 2008, Sonoma Mission Inn, Sonoma, California USA

A good indicator of service excellence is strong customer loyalty. Loyalty is about building sustainable relationships through an emotional connection. At this year’s Member Summit we will discuss the emotional elements that drive loyalty. While we talk about loyalty as an important business outcome we don’t talk enough about the powerful underlying emotions that create loyalty.

Emotions are difficult to define. Fisher and Shapiro (see “Beyond Reason”) have identified a powerful, five element framework to deal with emotions. Jamil Mahuad, one of our keynote speakers, used the core concerns framework to help resolve a fifty-year boundary dispute between Peru-Ecuador. We can see emotions at play in sustainable relationships, with customers, between customers in online communities and perhaps most importantly with employees.

The five core concerns are:

Appreciation our contribution, opinions and feelings are acknowledged
Affiliation we are treated as a colleague in a community we care about
Autonomy we are respected for our freedom to make decisions on important matters
Status our standing or reputation, based on past accomplishment, is acknowledged
Role our role is fulfilling or meaningful

These five concerns stimulate emotions that align with the same observations that Hertzberg makes in one of our most often referenced HBR articles “One More Time; How do you Motivate Employees?” Hertzberg’s research showed that a sense of accomplishment and recognition are the two strongest motivators followed by responsibility and interesting work.

How good are we at paying attention to these emotional elements at work, in our service organizations? As part of the Leadership Framework for Service Excellence we have coined the phrase “people are people first – independent of their role”. This gets at the idea that in a services model loyal employees will create loyal customers. Or stated another way – we should think about and treat our employees the same way we would treat our customers.

Join us for a discussion on sustainable relationships at the Consortium for Service Innovation Member Summit, November 10-13, 2008 at the Sonoma Mission Inn in Sonoma California.

Enterprise Value Networks

Wed, 17 Sep 2008 14:47:53 -0400

The Rise of Network Intelligence

Enterprise Value Networks
22 September 2008
8:00am - 4:30pm

Secure Online Registration

Secure, online registration includes meals, books, refreshments, materials, reception, materials, group workspace and discounts. Registration in advance required. ID required for building security. No on-site registration. Your transaction email response is your event registration receipt.
The Boeing Company
Washington D.C. Operations
1200 Wilson Blvd
1st Floor, Room 160
Arlington, VA 22209
703.284.0200

*Time*	*Interaction*	*Speaker*
8:00 – 8:45 AM	Continental Breakfast & Registration	Staff
8:45 – 9:00 AM	The Rise of Network Intelligence Welcome and Opening Remarks	Marc Johansen Director, Space & Intelligence Programs Washington D.C. Operations Network and Space Systems The Boeing Company
9:00 – 10:00 AM	Enterprise Value Networks Enhancing Flows for Context and Access	Verna Allee President Valuenetworks.com
10:00 AM – 11:00 AM	Value Network Analysis Application : Integration of Test Operations Of Boeing Commercial Airplanes	Dennis O’Donoghue Vice President, The Boeing Company Flight Operations, Test & Validation Boeing Commercial Airplanes
11:00 - 11:30 AM	Participant Introductions & Morning Break	All
11:30AM – 12:15PM	Enterprise Value Networks Lean & VNA: A Conversation on the Forthcoming Marriage	Anthony (Tony) Joyce Information Technology Manager US Navy
12:15 – 12:45PM	Value Networks Panel Discussion	Verna Allee Anthony (Tony) Joyce Dennis P. O’Donoghue
12:45 – 1:30 PM	Hosted Luncheon	All
1:30 – 2:30 PM	Enterprise Value Networks 21^st Century Strategy: Network Competition	Professor Roger Nagel Harvey Wagner Professor Computer Science & Engineering Fellow, Creative Programs Fellow, Enterprise Systems Center Lehigh University
2:30 - 3:30 PM	Enterprise Value Networks XBRL	Mark Bolgiano President & CEO XBRL US
3:30 – 3:45 PM	Afternoon Break	All
3:45 – 4:30 PM	Value Networks Value Network Visualization : Technology, Methods, Tools, Applications	Group Facilitators Valuenetworks.com
4:30 PM	Fall 2008 Cluster Adjournment

Value Networks

Thu, 11 Sep 2008 13:29:01 -0400

Resources for value networks

There are often questions about how organizations and individuals get started with value networks.

There exists a well-crafted on-ramp for value networks adoption. It is gently sloping and step-x-step. Each Level of the comprehensive offerings furnish increasing degrees of personal attention and capability. Value networks adoption is configured as a simple a la carte menu of services and offerings. The table below elaborates your on-ramp.

Level	Format	Description	Links
One	Online	Access online resources	Resources
Two	Clusters	Engage to get answers directly	Clusters
Three	Products	Subscribe to gain access to application	Products
Four	Consortium	Enroll to enjoy all the benefits	Consortium
Five	Education	Participate in training and qualification	Education
Six	Contracts	Retain experts services	Services

Sometimes early adopters try to find a pathway from function & process archetypes to value networks. None exists. Rather, it is important to fully wall-off conventional thinking to embrace value networks. Then, not before, people return and embrace process and function in a network context. This achieves the fastest adoption and optimal outcomes. The on-ramp is designed for this lifecycle.

Reading papers and articles is important. However, the fastest way to jumpstart your adoption is authentic conversation and collaboration with value networks thought leaders, practitioners and application experts. The low-cost Value Network Clusters will set you on this path and assure your success. Click on your ticket below for secure, low-cost, online registration for your next cluster.

Value Network Clusters | ValueNetworks.com

Consortium for Service Innovation Member Summit

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Enterprise Value Networks

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Value Networks

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